Provider _____ Is the Difference Between Customer Expectations of Service

question 43

Multiple Choice

Provider _____ is the difference between customer expectations of service and company understanding of those expectations.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4

---

Definitions:

Observations

Specific instances of data collected or noticed during an experiment or study.

Quadratic Model

A statistical model used to describe a relationship between a response variable and one or more predictor variables where the relationship is parabolic.

Interaction Term

An additional term in a statistical model that represents the effect on the response variable of combining two or more variables.

SSE

Sum of Squared Errors, a measure of the discrepancy between the data and an estimation model.