The Central Focus of the Gaps Model of Service Quality

question 40

True/False

The central focus of the gaps model of service quality is to close the gap between customer expectations and perceptions.

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Definitions:

Pituitary Gland

A pea-sized gland located at the base of the brain; it releases hormones that regulate growth, metabolism, and the function of other glands.

Hormones

Chemical messengers produced in the body that regulate the activity of cells or organs, crucial for many bodily functions.

Oxytocin

A hormone and neurotransmitter involved in childbirth and lactation, also associated with social bonding and behavior.

Uterine Contractions

The tightening and relaxation of the uterine muscles, naturally occurring during menstruation and labor to help expel the lining or to assist in childbirth.