Provider Gap 3 of the Gaps Model of Service Quality

question 54

Multiple Choice

Provider gap 3 of the gaps model of service quality is caused by:

• A) Failure to match supply and demand
• B) Advertising that over-promised
• C) Failure to connect service design to service positioning
• D) Inadequate maintenance of servicescape
• E) A tendency to view each external communication as independent

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Definitions:

Elderly Population

Refers to individuals typically aged 65 years and older, a demographic group often characterized by unique health, social, and psychological needs.

Nursing Homes

Facilities that provide residential care for elderly or disabled people, offering medical and daily living assistance.

Alzheimer's Disease

A progressive neurologic disorder that causes the brain to shrink and brain cells to die, resulting in severe memory loss and cognitive decline.

Glutamate

A primary chemical messenger in the brain that plays a crucial role in learning, memory, and controlling the nervous system functions.