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Yvonne and Ty were due to be wed last March when a tornado blew down the church where the wedding was to be held. Even though the wedding was postponed and they risked losing over one thousand dollars in deposits, they were not worried because they had purchased wedding insurance. The salesperson had guaranteed they would have a perfect wedding no matter what happened. When Ty called the insurance agent, he learned that the policy did not provide coverage if the wedding was postponed due to an act of nature such as a tornado. In this case, provider _____ of the gaps model of service quality was apparent as their "perfect wedding" did not happen as promised.
Level of Significance
The probability of rejecting the null hypothesis in a statistical test when it is actually true; a measure of statistical significance.
Sum of Squares
A statistical technique used to describe the total variation in a dataset.
Error
The difference between a measured or observed value and the true value of the quantity of interest.
Normal Probability Distribution
A continuous probability distribution. Its probability density function is bell-shaped and determined by its mean m and standard deviation s.
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