Examlex
Imagine you are a consultant and you have been asked to give a seminar to bank employees on how they can use the five dimensions of service to improve customers' perceptions about the quality of the bank's service.What ideas would you give them to better customers' perception of each of the bank's service dimensions?
Moral Intuition
The instantaneous, gut-feeling or emotionally charged judgments that people make about what is right or wrong, moral or immoral, without conscious reasoning.
Role Confusion
A situation in which an individual is unsure about their role in society or lacks direction in their personal or professional life.
Affectionate Relationships
The emotional bonds and connections formed between individuals that involve feelings of warmth, care, and love.
Independence
The state or quality of being self-reliant and free from outside control or support in decision-making and daily activities.
Q2: When managers have to resolve conflicts rooted
Q5: External reinforcers are utilized when<br>A) managers perceive
Q7: Which of the following can be a
Q8: A target point can be defined as
Q21: Provider _ is the difference between company
Q33: In services with a high level of
Q33: Provider gap 3 of the gaps model
Q41: What are poka-yokes?<br>A) Customers who have a
Q53: Parents everywhere are very busy and often
Q57: A human resources manager who is hiring