Provider Gap 2 Is the Discrepancy Between Development of Customer-Driven

question 18

True/False

Provider gap 2 is the discrepancy between development of customer-driven service standards and actual service performance by company employees.

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Definitions:

Charles Handy

A respected British management thinker known for his theories on organizational culture and motivation.

Common Purpose

A shared vision or goal that unites members of a group, team, or community, driving collaborative efforts towards achieving that goal.

Organization

A systematic arrangement of people and resources working together to achieve specific goals.

Collection of People

An assembly or group of individuals brought together for a common purpose or function.