Post-Purchase Dissonance Has Been Shown to Be Unrelated to Customer

question 39

True/False

Post-purchase dissonance has been shown to be unrelated to customer satisfaction because it occurs after customers have satisfied their needs.

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Definitions:

Listening

Focused activities on social media to learn, explore, and uncover emerging trends, opportunities, activities, and issues that could impact a company, individual, or brand either positively or negatively.

Sentiment Patterns

Observations of attitudes, emotions, or opinions exhibited by individuals or groups, often analyzed through social media and customer feedback to gauge public response.

Feedback

Information provided regarding aspects of one's performance or understanding, aiming to improve or guide future actions.

Social Media

Platforms and technologies that enable users to create, share, and engage with content, and participate in social networking.