Customers Who Avoid Doing Business Online Are Often Reluctant to Do

question 6

Multiple Choice

Customers who avoid doing business online are often reluctant to do this because

• A) they have had a bad online purchase experience in the past.
• B) it is difficult to predict how much time it will take to ship the product.
• C) Web sites are difficult to navigate.
• D) they are reluctant to purchase a product without first seeing it.

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Definitions:

External Factors

Conditions or events outside an organization that can affect its performance and decision-making processes, such as economic trends, regulations, and competition.

High-Mach Personality

Individuals with a Machiavellian personality trait, characterized by manipulation and a focus on personal gain over ethical considerations.

Social Skills

Abilities related to effective communication, empathy, relationship-building, and interacting harmoniously with others in a variety of social contexts.

Manipulative

Inclined to influence or control others to one's own advantage, often in a deceptive way.