The Characteristic of a Service That Has the Greatest Impact

question 5

Multiple Choice

The characteristic of a service that has the greatest impact on the ability to define,measure and control service quality is:

• A)degree of tangibility.
• B)nature of the demand.
• C)monetary value of the service.
• D)degree of repetitiveness.
• E)direction of the service.

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Definitions:

Deductions

Amounts subtracted from an employee's gross income to calculate taxable income, or expenses subtracted from gross revenue in accounting to determine net income.

Net Pay

The amount of money an employee takes home after deductions like taxes and retirement contributions have been subtracted from their gross pay.

Federal Insurance Contributions Act

A U.S. law that mandates the collection of Social Security and Medicare taxes from employees' paychecks and employers.

Employer Requirement

The obligations and duties that an employer must fulfill towards their employees, including wages, benefits, and working conditions.