The Characteristic of a Service That Has the Greatest Impact

question 5

Multiple Choice

The characteristic of a service that has the greatest impact on the ability to define,measure and control service quality is:

• A)degree of tangibility.
• B)nature of the demand.
• C)monetary value of the service.
• D)degree of repetitiveness.
• E)direction of the service.

---

Definitions:

Derived Class

This is another term for derived classes, implying a class that inherits properties and behavior from a base class.

Instanceof Operator

An operator used in programming to test if an object is an instance of a specific class or interface, returning true or false.

Instance Variable

A variable defined in a class for which each instantiated object of the class has its own separate copy or instance.

Private

A modifier in object-oriented programming that restricts access to methods and variables to the class in which they are declared.