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Describe a group you have either been a part of or have observed that has been unproductive identifying the norms that lead to the group's ineffectiveness. Synthesizing what you have learned throughout the chapter, describe some steps the group's leader, as well as other members of the group, could take to help the group become more productive.
Fluid Intelligence
The capacity to reason and solve new problems independently of previously acquired knowledge.
Crystallized Intelligence
The ability to use skills, knowledge, and experience, often considered to improve with age.
Stereotype Threat
The risk of confirming negative stereotypes about one's group, which can hinder performance.
Intelligence Quotient
A score derived from standardized tests designed to assess human intelligence.
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