Operational CRM Applications Include Tools for

question 37

Multiple Choice

Operational CRM applications include tools for

• A) identifying buying patterns.
• B) calculating CLTV.
• C) salesforce automation.
• D) pinpointing unprofitable customers.

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Definitions:

Production

The process of creating goods and services from various inputs like labor, technology, and raw materials.

Pollution

The contamination of the natural environment with harmful substances or energy, leading to adverse effects on living organisms and ecosystems.

Externality

An economic side effect or consequence of an industrial or commercial activity that affects other parties without this being reflected in market prices, either positively or negatively.

Steel Industry

A sector of the economy that deals with the production, distribution, and consumption of steel products.