________ CRM Includes Customer-Facing Applications Such as Tools for Sales

question 60

Short Answer

________ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.

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Definitions:

Sternocleidomastoid

A prominent neck muscle stretching from the sternum and clavicle to the mastoid process behind the ear, pivotal in rotating and flexing the head.

Biceps Brachii

A large muscle in the upper arm that turns the hand to face palm up and flexes the arm and forearm.

Brachialis

A muscle in the upper arm that flexes the elbow, located underneath the biceps.

Triceps Brachii

A major muscle of the upper arm responsible for extension of the elbow.