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________ Management Is an Important Capability for Customer Service Processes

question 23

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________ management is an important capability for customer service processes that is found in most major CRM software products.


Definitions:

2 GHz

A frequency level of 2 gigahertz, often related to the clock speed of computer processors or communication signal frequencies.

Input Device

A hardware device used to enter data and instructions into a computer, for example, a keyboard or mouse.

Printer

A peripheral device connected to a computer or network that converts digital documents into physical copies on paper or other substrates.

Anti-virus Scanning

The process performed by software to detect, prevent, and remove malicious software and viruses from a computer system.

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