________ CRM Includes Customer-Facing Applications Such as Tools for Sales

question 60

Short Answer

________ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.

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Definitions:

Credit Terms

The conditions under which a seller extends credit to a buyer, including payment deadlines, interest rates, and discounts for early payments.

Invoice Discount

A reduction in the billed price granted to customers, often used as an incentive for early payment.

Credit Terms

The agreement between a buyer and a seller that outlines the payment terms for goods or services, including the due date and any interest or penalties for late payment.

FOB Shipping Point

A term indicating that the buyer assumes responsibility for the goods and shipping costs once the goods leave the seller's premises.