Verizon's Implementation of a Web-Based Digital Dashboard to Provide Managers

question 90

Multiple Choice

Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of

• A) improved flexibility.
• B) improved decision making.
• C) improved efficiency.
• D) customer and supplier intimacy.

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Definitions:

Conformity

The act of aligning one's beliefs, attitudes, and behaviors with those of a group or society's norms and expectations.

Spiral Of Silence

A theory suggesting that people may remain silent on their views when they believe they are in the minority, to avoid social isolation.

Popularity Contest

A competition where success is determined by the level of support or approval from the general public or a specific group of people.

Bandwagon

A phenomenon where the popularity or widespread acceptance of something encourages more people to adopt it, often regardless of their original opinion.