Most Customer Service Problems Are Identified by

question 71

Multiple Choice

Most customer service problems are identified by

• A) personal observation.
• B) outside consultants.
• C) customer complaints.
• D) entries in a suggestion box.

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Definitions:

Lawyers

Professionals who practice law, offering advice, and representation to clients in legal matters.

Collateral

Assets pledged by a borrower to secure a loan or credit, which the lender can seize if the borrower fails to repay the agreed amount.

Securities

Financial instruments that represent an ownership position in a publicly-traded corporation (stock), a creditor relationship with a governmental body or a corporation (bond), or rights to ownership as represented by an option.

Net Worth

The value of all assets a person or corporation owns, minus the liabilities they owe; a measure of financial health.