Match the Term with Its Definition

question 13

Multiple Choice

Match the term with its definition.
-An enduring opinion based on a combination of knowledge, feelings, and behavioral tendencies

• A)attitude
• B)culture
• C)customer experience management (CEM)
• D)customer lifetime value (CLV)
• E)customer relationship management (CRM)
• F)motivations
• G)needs
• H)opinion leaders
• I)perception
• J)perceptual categorization
• K)reference groups

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Definitions:

Social Support

The perceived comfort, care, esteem, or help one receives from others, which plays a crucial role in psychological well-being and stress management.

Stress-Related Illnesses

Health problems that are directly or indirectly caused by stress, including psychological and physical conditions.

Wellness

An active process of becoming aware of and making choices toward a healthy and fulfilling life, encompassing physical, mental, and social well-being.

Long-Term Success Rates

Long-term success rates refer to the percentage of individuals or entities that achieve their goals or maintain desired outcomes over an extended period.