Telemarketing Salespeople Can Do All of the Following EXCEPT

question 9

Multiple Choice

Telemarketing salespeople can do all of the following EXCEPT:

• A)receive calls from customers interested in buying a product
• B)place calls to current customers for the purpose of selling more products to them
• C)set appointments with customers for outside salespeople to visit them
• D)travel to visit customers for in-person meetings
• E)call customers to tell them where the company will be at trade shows near them

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Definitions:

Reciprocity Norm

A social expectation that people will respond to each other in kind, returning benefits for benefits and responding to harms with either retaliation or forgiveness.

Social-Responsibility Norm

An expectation that people will help those dependent upon them.

Deindividuation

A psychological state characterized by reduced self-awareness and diminished personal responsibility, often occurring in group settings.

Religious Beliefs

The faith or convictions related to the nature, existence, worship, and practices concerning a supernatural power or god(s).