CRM Software Helps Firms Understand How to Increase Income

question 42

Multiple Choice

CRM software helps firms understand how to increase income.Directly after management understands this stage,how does their understanding of the process increase?

• A)They understand that managing customers creates more lifetime value from those customers.
• B)They understand that careful routing of sales calls and assignment of territories can increase revenues significantly.
• C)They understand that mistakes they've made in the relationship can be remedied by face-to-face contact.
• D)They understand that they can find ways to maximize profits by managing customer relationships.
• E)They understand that finding new business is a repeatable process.

Distinguish between different gene-environment correlations and their influence on individual development.

Understand the principles of heredity, including the transmission of genetic information from parents to offspring.

Describe the methodologies and findings of behavioral genetics research, including twin, adoption, and family studies.

Recognize the role of epigenetics in development and the ongoing interactions between genetics and the environment.

---

Definitions:

Discretionary Product

Products that are non-essential and purchased with disposable income; the purchase can be delayed without significant consequence.

Oral Contraceptives

A type of birth control that is taken by mouth, including pills that prevent ovulation.

Estrogen

The principal female hormone, regulating reproductive functions and the development of secondary sex characteristics.

Minipill

A type of birth control pill that contains only progestin, which is less likely to cause some of the side effects associated with estrogen-containing pills.