Customer Service Representatives May Be Asked to Sell to Current

question 29

True/False

Customer service representatives may be asked to sell to current customers during the course of a customer service transaction.

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Definitions:

Statement of Cash Flows

A financial report that shows how changes in balance sheet accounts and income affect cash and cash equivalents, breaking the analysis down to operating, investing, and financing activities.

Financing Activities

Transaction and events in a business's operations that involve obtaining resources from creditors and repaying those resources or obtaining capital from owners and providing them with a return on, and of, their investment.

Cash Dividends

Distributions of a portion of a company's earnings, decided by the board of directors, to a class of its shareholders in the form of cash.

Net Cash Flow

The variance between money coming in and going out of a business during a given timeframe.