Victor Has Noticed Some of His Customers Bypassing His Café

question 47

Multiple Choice

Victor has noticed some of his customers bypassing his café at lunch and going to an organic grocer that opened across the street.How would Victor classify the organic grocer in relation to his cafe?

• A) direct competitor
• B) complimentary competitor
• C) indirect competitor
• D) substitute competitor

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Definitions:

Cognitive Therapy

A form of psychotherapy that emphasizes the importance of thought patterns in influencing behavior and emotions.

Depression

A common and serious medical illness that negatively affects how you feel, the way you think, and how you act, characterized by persistent sadness and a lack of interest or pleasure in previously rewarding or enjoyable activities.

Critical Incident Stress Debriefing (CISD)

A structured process for helping individuals who have experienced a traumatic event to discuss their experiences and feelings, aimed at reducing the risk of post-traumatic stress disorder.

Stress Debriefing

A process of psychological intervention shortly after a traumatic event aimed at preventing stress-related symptoms and disorders.