The Goal of an ECRM System Is to Build Customer

question 1

True/False

The goal of an eCRM system is to build customer loyalty.

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Definitions:

Psychodynamic Therapy

a therapeutic approach emphasizing the psychological forces that underlie human behavior, feelings, and emotions and how they might relate to early experience.

Dissociative Identity Disorder

A mental disorder characterized by the presence of two or more distinct personality states or identities within a single individual, along with memory gaps beyond normal forgetfulness.

Dissociative Amnesia

A disorder characterized by an inability to recall important personal information, usually of a traumatic or stressful nature, that is too extensive to be explained by ordinary forgetfulness.

Subpersonalities

Different aspects of a person's character that are part of the whole persona but can have conflicting attitudes, values, and responses.