The Research Exploring the Relative Importance of Service Dimensions on Overall

question 50

Multiple Choice

The research exploring the relative importance of service dimensions on overall service quality or customer satisfaction has confirmed _____ as the most critical dimension.

• A) Assurance
• B) Tangibles
• C) Empathy
• D) Responsiveness
• E) Reliability

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Definitions:

Interest Rate

Lenders impose a charge, as a percentage of the principal, on borrowers for the use of their assets.

Present Value

The value today of a future money sum or sequence of cash flows, based on a specific interest rate.

Interest Rate

The cost of borrowing money or the return on savings, usually expressed as a percentage.

Interest Rate

The percent of principal charged by the lender for the use of its money or the rate earned on deposited funds.