Which of the Following Is NOT a Factor That Contributes

question 31

Multiple Choice

Which of the following is NOT a factor that contributes to service communication challenges?

• A) Servicescape omniscience
• B) Management of service promises
• C) Service intangibility
• D) Management of customer expectations
• E) Customer education

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Definitions:

Pure Competition

A market structure characterized by an extremely large number of sellers and buyers, homogeneous products, and the ease of entering and exiting the market.

Electric Utility

Businesses involved in the production, conveyance, and distribution of electric power to end users and commercial entities.

Gas Utility

Companies that provide natural gas services to residential, commercial, and industrial customers.

Market Structure

The competitive environment characterizing a market, determined by the number of firms, product differentiation, and ease of entry and exit.