Which of the Following Is a Strategy Used for Managing

question 63

Multiple Choice

Which of the following is a strategy used for managing customer education?

• A) Teach customers to avoid peak demand periods and see slow periods
• B) Clarify expectations after the sale
• C) Prepare customers for the service process
• D) Conform performance to standards
• E) Create tiered-value offerings

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Definitions:

Specific Change

A distinct and identifiable modification or transformation in a situation, behavior, or process.

Intervention Strategies

Planned actions designed to alter or influence a specific outcome or behavior, often used in healthcare, education, or organizational settings.

Overall Outcome

The final result or effect of a series of actions or events, regarded in a comprehensive or general way.

Responding Empathically

The action of understanding, sensing, and vicariously experiencing the feelings, thoughts, or attitudes of another person, with the aim of providing support and understanding.