Offering Choices to the Customer Is a Strategy For

question 39

Multiple Choice

Offering choices to the customer is a strategy for:

• A) Avoiding the perception of service inconsistency
• B) Managing service promises
• C) Managing customer expectations
• D) Managing horizontal communications
• E) Improving customer education

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Definitions:

Positively Correlated

A relationship between two variables in which they move in the same direction; as one increases, the other also increases.

Correlation Coefficient

A statistical measure that indicates the extent to which two variables fluctuate together.

Equal Investment

A strategy where an investor allocates the same amount of money into each investment within a portfolio.

Portfolio

A collection of financial investments like stocks, bonds, commodities, cash, and cash equivalents, including closed-end funds and exchange traded funds (ETFs).