Which of the Following Is NOT a Strategy a Service

question 66

Multiple Choice

Which of the following is NOT a strategy a service provider would use if its goal were to manage customer expectations?

• A) Create tiered-value service offerings
• B) Negotiate unrealistic expectations
• C) Communicate criteria for service effectiveness
• D) Teach customers to avoid peak demand periods and see slow periods
• E) Offer choices

---

Definitions:

Justification of Effort Effect

A cognitive bias that leads individuals to value an outcome more if they had to put effort into achieving it.

Therapeutic Alliance

The collaborative and trusting relationship between a therapist and client, considered essential for effective therapy.

Placebo Effect

A phenomenon in which a person experiences a perceived improvement in condition due to their expectations, rather than the effect of an active medical treatment.

Antidepressants

Medications prescribed to treat depressive disorders, anxiety, and sometimes chronic pain, by altering brain chemistry.