A Consumer Who Complains That the Stain Was Not Removed

question 39

Multiple Choice

A consumer who complains that the stain was not removed from her suit jacket is performing which of the following service delivery roles?

• A) Customer mix manager
• B) Competitor
• C) Productive resource
• D) Contributor to quality and satisfaction
• E) Recruiter

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Definitions:

Financial Advantages

Refers to the monetary benefits associated with a decision, investment, or policy.

Technical Skills

Specific abilities or expertise related to a particular field or industry, often requiring specialized knowledge or training.

Good Communicators

Individuals who effectively transmit and receive information, ideas, and feelings through verbal and non-verbal methods.