In the Service Marketing Triangle,_____ Marketing Refers to All the Activities

question 11

Multiple Choice

In the service marketing triangle,_____ marketing refers to all the activities the firm must carry out to train,motivate and reward its employees to enable the service promise to be delivered.

• A) Interactive
• B) Hierarchical
• C) Tactical
• D) External
• E) Internal

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Definitions:

HR Forecasting

The process of estimating the future human resource needs of an organization by analyzing current conditions and projecting changes in the workforce or employment market.

Competitor's HR Policies

The rules and regulations related to human resources management adopted by competing businesses in the industry.

Long-term HR Priorities

Strategic objectives and focus areas related to human resources that aim to support the long-term goals and sustainability of an organization.

Leadership Development

Educational programs and practices aimed at enhancing the skill set, capabilities, and performance of current and potential leaders in an organization.