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A Potential Benefit of Empowerment Is Quicker Responses to Dissatisfied

question 57

True/False

A potential benefit of empowerment is quicker responses to dissatisfied customers during service recovery.


Definitions:

Competitive Price

A pricing strategy where the price is set based on what competitors are charging for similar products or services.

Market Price

The current price at which a good or service can be bought or sold in a marketplace.

Unionized Plumbers

Plumbers who are members of a labor union, which negotiates wage rates and working conditions on their behalf.

Wage Rate

The amount of compensation paid to an employee by an employer in exchange for work performed, typically expressed per hour or year.

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