Sales Associates at Nordstrom Are Given a "Personal" Book to Keep

question 64

Multiple Choice

Sales associates at Nordstrom are given a "personal" book to keep track of customers' names,telephone numbers,height and weight,likes and dislikes (e.g.,color,style and texture preferences) and charge account numbers to help them become a personal shopper for the customer.In addition,sales associates have an open account to send thank-you notes or flowers to customers.By having a personal book and sending thank-you notes or flowers to customers,Nordstrom's sales associates are showing they care by emphasizing the _____ dimension to influence customer perceptions of Nordstrom's service quality.

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

Understand the processes involved in the reuptake and recycling of neurotransmitters.

Describe the significance of the synaptic and action potential speed in neural communication.

Grasp the neural mechanisms underlying voluntary muscle movement.

Explain the connection between neurotransmitter systems and common psychological phenomena such as anxiety, depression, and reward.

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Definitions:

Increase

A rise in quantity, value, or some other measure, indicating growth or expansion.

Throughput Time

The total time taken from the start to the finish of a production process, including both processing and wait times.

Fill Orders

The process of completing customer requests for goods or services, involving tasks from accepting, processing, and delivering the order.

Delivery Cycle Time

The total time taken from the initiation of a process or order until its completion and delivery to the customer.