At Pronto,a Discount Store Chain,if the Shelf Price Is Not

question 63

Multiple Choice

At Pronto,a discount store chain,if the shelf price is not on an item,checkout clerks can take the customer's word for prices up to $20.The customer does not have to wait for the clerk to check the price with someone on the floor.By giving its employees the authority to make decisions on the customer's behalf,Pronto is:

• A) Including employees in the company vision
• B) Empowering employees
• C) Measuring and rewarding strong service performers
• D) Promoting teamwork
• E) Developing service-oriented internal processes

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Definitions:

Scarcity

An economic condition where demand exceeds supply, leading to limited availability of resources.

Consistency

The quality of always behaving or performing in a similar way, maintaining the same standards over time.

Reciprocity Norm

A social rule that suggests people should return help and cooperation they have received from others.

Potential Customer

An individual or entity that could be interested in purchasing a product or service, but has not yet decided to do so.