A Regional Chain of Travel Agencies Uses Role-Playing to Determine

question 50

Multiple Choice

A regional chain of travel agencies uses role-playing to determine how courteously and efficiently a potential employee will handle difficult customers who keep changing their minds.The travel agency is assessing:

• A) Service competency
• B) Empathy
• C) Assurance
• D) Service inclination
• E) Service responsibility

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Definitions:

Sales Budget

A detailed plan outlining the expected revenues from the sale of products or services over a specific period, serving as a roadmap for the company's sales strategy and performance expectations.

Finished Goods Inventory

The stock of completed products that are ready to be sold by a manufacturing company.

Sales Forecast

An estimation of the future sales of a product or service, based on historical sales data, market trends, and economic factors, crucial for planning and budgeting.

Production Units

A measure of output from a production process, quantified in units.