A Service Firm in a Particular Industry or in a Particular

question 1

Multiple Choice

A service firm in a particular industry or in a particular location can use which of the following human resource strategies to attract the best people?

• A) Become a preferred employer
• B) Providing needed outsourcing
• C) Using benchmarking
• D) Limiting the number of service encounters
• E) Designing efficient servicescapes

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Definitions:

Ownership

The state or fact of owning something, which can involve possessing property, shares in a company, or any asset that grants the owner legal rights and responsibilities.

Horizontal Mergers

A business consolidation that occurs between firms that operate in the same industry or production stage.

Economies of Scale

Cost advantages reaped by companies when production becomes efficient, resulting in the average cost per unit of output decreasing with increasing scale.

Conglomerate Merger

A type of merger where two companies operating in unrelated business areas combine their operations.