Once an Organization That Is Developing a Physical Evidence Strategy

question 23

Multiple Choice

Once an organization that is developing a physical evidence strategy has recognized the strategic impact of physical evidence,it should next:

• A) Update and modernize this physical evidence
• B) Clarify the tactical roles of the servicescape
• C) Create a cross-functional work team
• D) Blueprint the physical evidence of service
• E) Map the service encounter points

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Definitions:

Operating Costs

Expenditures that are necessary for the day-to-day operations of a business, including costs related to manufacturing, sales, and administration.

Interest Charges

Interest charges are the costs incurred by an entity for borrowing money, quantified as a percentage of the principal loan amount.

Assets

Economic resources or owned items of value that an individual, corporation, or country possesses, expected to provide future benefits.

Net Income

Net income refers to the total earnings of a company once all costs, expenses, and taxes are deducted from the overall revenue.