All of the Following Are Important Criteria for Creation of Appropriate

question 61

Multiple Choice

All of the following are important criteria for creation of appropriate service standards EXCEPT:

• A) The standards should be based on behaviors and actions that are very important to customers
• B) The standards should cover performance that needs to be improved or maintained
• C) The standards should be understood and accepted by employees
• D) The standards should be reactive rather than predictive
• E) The standards should be challenging,but realistic

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Definitions:

Guidelines for Behavior

Broad recommendations or principles designed to direct or influence actions and conduct in relation to behavior.

Coercive Interaction

A form of social interaction where one individual attempts to force or manipulate another into compliance, often through threats or aggression.

Authoritative Parenting

A parenting style characterized by high expectations of maturity, clear guidelines and rules, emotional warmth, and an approach that values both autonomy and disciplined conformity.

Attachment

refers to the emotional bond that forms between individuals, critically shaping interpersonal relationships and emotional development.