In A(n)_____ Environment,the Service Facility Can Be Designed to Keep

question 37

Multiple Choice

In a(n) _____ environment,the service facility can be designed to keep its employees motivated and to facilitate productivity,teamwork and operational efficiency without any consideration of customers.

• A) Self-service
• B) Vertical service
• C) Remote service
• D) Saleable service
• E) Interpersonal services

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Definitions:

Mean

The mean of a collection of numbers, determined by adding all the numbers together and then dividing by the count of the numbers.

Standard Normal

A standard normal distribution characterized by a mean value of zero and a standard deviation measuring one.

Area

The measure of the extent of a two-dimensional figure or shape in a plane.

Normal Probability

Describes the likelihood of an event occurring under a normal distribution, characterized by a symmetrical, bell-shaped curve.