_____ Are Personal and Nonpersonal Statements About a Service Made

question 46

Multiple Choice

_____ are personal and nonpersonal statements about a service made by an organization to customers.

• A) Marketing testimonials
• B) Implicit service promises
• C) Word-of-mouth communications
• D) Past experience influencers
• E) Explicit service promises

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Definitions:

Memorandum

A written message or note, often informal, used within an organization or between organizations to communicate information.

Precedent

A legal principle or rule established in a previous court case that is either binding on or persuasive for a court when deciding subsequent cases with similar issues or facts.

Federal Supplement

A series of law reports containing the decisions of Federal District Courts in the United States.

Citation

A reference to a legal authority, such as a case, statute, or legal treatise, used in legal documents.