Which of the Following Is an Example of a Specific

question 10

Multiple Choice

Which of the following is an example of a specific behavior or action that defines the performance expected by customers?

• A) Cost estimate is price customer pays
• B) Fixes the product right the first time
• C) Delivers the product on the promised date
• D) Greets customers within 5 minutes of entering the store
• E) All of the above

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Definitions:

SMTP

Simple Mail Transfer Protocol; a standard protocol used for sending emails across the Internet, ensuring the reliable and secure delivery of outgoing mail.

PGP

Pretty Good Privacy, a data encryption and decryption computer program that provides cryptographic privacy and authentication for data communication. PGP is often used for securing emails.

Encryption

Encoding information or data to protect it against access by unauthorized individuals.

Public-key Encryption

An encryption method that uses a pair of keys, one for encrypting the message (public key) and one for decrypting it (private key).