After Determining That Reliability Was a Major Concern for Its

question 59

Multiple Choice

After determining that reliability was a major concern for its customers,a pest control company translated customer expectations into behaviors and actions for its monthly sprayings of homes and businesses.Having accomplished that,the pest control company needs next to:

• A) Provide feedback about performance to employees
• B) Establish target levels for standards
• C) Determine whether hard or soft standards are appropriate
• D) Develop measurements for standards
• E) Track behaviors and actions against existing standards

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Definitions:

Increasing Returns

A situation where the addition of more units of input results in a more-than-proportional increase in output.

Competitive Market

A market structure characterized by many buyers and sellers, such that no single party can dictate the market price.

Long-Run Cost

The total cost of production when all inputs, including both fixed and variable costs, are considered fully adjustable.

Economies Of Scale

The cost advantages that enterprises obtain due to their scale of operation, with cost per unit of output generally decreasing with increasing scale.