In a Federal Express Overnight Delivery Service Blueprint,which of the Following

question 3

Multiple Choice

In a Federal Express overnight delivery service blueprint,which of the following is an example of an onstage contact employee action?

• A) Package is flown to destination
• B) Federal Express driver picks up package from customer
• C) Federal Express driver drops off package at airport
• D) Customer prepares package for Federal Express driver
• E) Federal Express telephone service representative receives order from customer

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Definitions:

Subtle Prejudices

Implicit biases or forms of discrimination that are not overt or openly expressed.

Internal Attributions

The process of assigning the cause of behavior to some internal characteristic, rather than to outside forces.

Prejudice

A preconceived opinion or bias against an individual or group based on characteristics such as race, gender, or religion.

Friendly Competition

A competition where the participants are motivated by enjoyment and improvement rather than winning, often emphasizing goodwill and sportsmanship.