After an Airplane Arrives at Its Gate and Passengers Disembark,it

question 23

Multiple Choice

After an airplane arrives at its gate and passengers disembark,it is cleaned,restocked with food and beverages and refueled by maintenance workers before the next set of passengers board and the airplane departs on its next flight.The activities performed by maintenance workers to prepare the airplane for its next flight is part of which section of the service blueprint?

• A) Customer actions
• B) Onstage contact employee actions
• C) Backstage contact employee actions
• D) Support processes
• E) Audience actions

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Definitions:

Professional Chefs

Skilled individuals who are trained in the art of food preparation, cooking, and presentation in a professional setting.

Prevent Arbitrage

Measures taken to stop the practice of buying a product in one market at a low price and selling it in another at a higher price to profit from the price difference.

Indirect Price Discrimination

A pricing strategy where different prices are charged for the same product or service in different markets or segments, not directly based on customer characteristics but indirectly through product versioning, location, or other non-personal factors.

Different Value Customers

Consumers categorized based on their value or profitability to a business, affecting how they are marketed to and served.