In a Service Blueprint,the Line of Visibility Separates

question 52

Multiple Choice

In a service blueprint,the line of visibility separates:

• A) Customer actions from onstage contact employee actions
• B) Backstage contact employee actions from support processes
• C) Onstage contact employee actions from backstage contact employee actions
• D) Onstage contact employee actions from support processes
• E) Customer actions from backstage contact employee actions

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Definitions:

Cost of Capital

The essential return rate an enterprise must attain on projects to uphold its market value and pull in investment.

Present Values

The current value of a future amount of money or stream of cash flows given a specified rate of return.

Net Present Value

A financial metric that calculates the value of projected cash flows, discounted back to the present value.

Firm's Cost

The total expenses incurred by a company, including production, operation, and overhead costs.