On the Service Blueprint,the Line of Visibility Separates All Contact

question 5

True/False

On the service blueprint,the line of visibility separates all contact employee actions that are visible to the customer from those that are not.

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Definitions:

Transfer-Appropriate Processing

A principle suggesting that memory recall is more efficient when the encoding context of information matches the retrieval context.

Retrieval Cue

Stimuli or signals that can trigger the memory of a previous experience, making it easier to recall information.

Encoding Specificity Principle

The theory that memory is improved when information available at encoding is also present at retrieval.

Sensory Store

A very short-term form of memory that allows individuals to retain impressions of sensory information after the original stimuli have ended.