Which of the Following Statements About Service Standardization and Employee

question 16

Multiple Choice

Which of the following statements about service standardization and employee empowerment is true?

• A) For every service standardized,some degree of employee empowerment is always eliminated
• B) Any service standardization makes employee empowerment impossible
• C) Service standardization is not necessary when the organization empowers its employees
• D) The use of service standardization is compatible with employee empowerment
• E) There is no overlapping relationship between service standardization and employee empowerment

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Definitions:

Stimulus Discrimination

The ability of an organism or individual to differentiate between different stimuli, often used in the context of learning and behavior modification.

Selective Retention

The process by which individuals remember information in a way that selectively retains what is significant or aligns with their beliefs.

Selective Intuition

The process of relying on gut feelings or instincts selectively, often based on expertise or experience, in decision-making situations.

Selective Perception

The process by which individuals filter and interpret information based on their interests, background, and experiences.