________ Refers to the Actions Taken by an Organization in Response

question 59

Multiple Choice

________ refers to the actions taken by an organization in response to a service failure.

• A) Service recovery
• B) Service paradox
• C) Service inconsistency
• D) Outcome fairness
• E) Procedural recovery

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Definitions:

Revenues

Income generated from normal business operations and includes discounts and deductions for returned merchandise.

Costs

The amount of money or resources expended in order to obtain something or achieve a goal.

Indirect Expenses

Costs that are not directly linked to the production of goods or services, such as administrative and marketing expenses.

Joint Benefit

Benefits or outcomes that are shared or enjoyed by more than one party, often seen in partnerships or collaborative projects.