Southwest Airlines Has Consistently Had One of the Best On-Time

question 19

Multiple Choice

Southwest Airlines has consistently had one of the best on-time performance records in the airline industry.A critical factor in Southwest's success has been its use of second tier airports such as Midway in Chicago,Hobby in Houston,City in Detroit,and Ontario in Los Angeles.These lower traffic airports allow Southwest to have a faster turnaround for its airplanes so they spend a greater percentage of their time in the air.Seventy percent of Southwest's flights have a turnaround time of 15 minutes.Southwest Airline's on-time performance reflects the _____ dimension of service quality.

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

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Definitions:

Ex Situ Conservation

The practice of conserving animals, plants, or their genetic material outside their natural habitat, as in zoos or seed banks.

In Situ Conservation

The process of protecting an endangered species in its natural habitat, as opposed to ex situ conservation, which involves protecting species by removing part of the population from a threatened habitat.

Biodiversity Hotspot

A region that is significantly rich in biodiversity and is under threat from human activities.

Pattern-matching Techniques

Methods used to compare empirical patterns with predicted ones to increase the validity of research findings.