The Empowerment of Employees Makes Which of the Following Service

question 16

Multiple Choice

The empowerment of employees makes which of the following service recovery strategies easier to implement?

• A) Make the service fail safe
• B) Learn from lost customers
• C) Treat customers fairly
• D) Encourage and track complaints
• E) Respond quickly

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Definitions:

Surrogate Fathers

Men who take on the role of a father figure in the life of a child who is not biologically theirs.

Economic Necessity

The requirement of economic resources or actions to satisfy basic needs or preserve financial stability.

Puritans

A group of English Protestants in the 16th and 17th centuries who sought to purify the Church of England from its Catholic practices.

Heads of Households

Individuals who are recognized as the primary providers and decision-makers within their home or family unit.