Rather Than Treating All of Its Customers the Same,FedEx Categorized

question 65

Multiple Choice

Rather than treating all of its customers the same,FedEx categorized its customers internally as "the good,the bad,and the ugly" based on their ___________.

• A) Loyalty
• B) Profitability
• C) Attitude
• D) Volume
• E) User characteristics

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Definitions:

Relational Architecture

The structured design and arrangement of relationships within organizations or systems, focusing on how components or individuals relate to each other.

Work Design Characteristics

Elements and features of how jobs are structured and organized that influence employee motivation, satisfaction, and performance.

Motivational Characteristics

Traits or factors that drive an individual's behavior and efforts towards achieving certain goals or tasks.

Task Characteristics

Attributes or aspects that define the nature of a task, including complexity, variety, autonomy, and significance.